Refund Policy

Last updated: 2026

1. General Refund Policy

We understand that sometimes our service may not meet your expectations. We offer refunds under specific circumstances and within certain timeframes as outlined below.

2. Subscription Refunds

2.1 New Subscription Refunds

• 7-Day Window: Full refunds are available within 7 days of your initial subscription purchase
• Minimal Usage: Refunds are only available if you have used less than 10% of your monthly credit allocation
• First-Time Subscribers: This policy applies only to your first subscription with us
• No Questions Asked: If you meet the criteria above, we'll process your refund without requiring detailed explanations

2.2 Subscription Renewal Refunds

• Accidental Renewals: Refunds for unintended automatic renewals within 48 hours
• Price Changes: If we increase prices, you have 30 days to request a refund for the current billing period
• Service Changes: Major feature removals may qualify for prorated refunds

2.3 Non-Refundable Situations

• Subscriptions where more than 50% of monthly credits have been used
• Requests made after the 7-day refund window (except for special circumstances)
• Violations of our Terms of Service or Acceptable Use Policy
• Fraudulent or chargebacks attempts

3. Credit Purchase Refunds

3.1 Unused Credits

• 24-Hour Window: Full refunds for credit purchases within 24 hours if unused
• Partial Refunds: Prorated refunds for partially used credit packages within 48 hours
• Technical Issues: Full refunds if credits were consumed due to platform errors

3.2 Used Credits

• Credits that have been used for successful image generation are generally non-refundable
• Exception: Technical failures that prevent proper service delivery
• Bulk credit purchases may qualify for partial refunds on a case-by-case basis

4. Technical Issue Refunds

4.1 Service Outages

• Extended Downtime: Credits or partial refunds for outages exceeding 24 hours
• Service Degradation: Compensation for significantly reduced service quality
• Data Loss: Full refunds if we lose your generated content due to our error

4.2 Platform Errors

• Credits refunded for failed generations due to server errors
• Refunds for billing errors or incorrect charges
• Compensation for features that don't work as advertised

5. Refund Process

5.1 How to Request a Refund

1. Contact Support: Email us at [email protected]
2. Provide Information: Include your account email, subscription details, and reason for refund
3. Include Documentation: Screenshots or evidence for technical issues if applicable
4. Await Response: We'll respond within 48 hours with a decision

5.2 Required Information

When requesting a refund, please provide:

• Your registered email address
• Transaction ID or receipt number
• Date of purchase
• Reason for refund request
• Any relevant screenshots or error messages

5.3 Processing Time

• Review Period: 2-5 business days to review your request
• Approval Notification: Email confirmation if refund is approved
• Processing Time: 5-10 business days for refund to appear in your account
• Payment Method: Refunds are issued to the original payment method

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Prorated Refunds: Based on unused portion of subscription period
• Service Disruptions: Proportional to the impact on your usage
• Feature Limitations: If advertised features are temporarily unavailable
• Credit Adjustments: Additional credits instead of monetary refunds

7. Special Circumstances

7.1 Exceptional Cases

We may consider refunds outside our standard policy for:

• Medical emergencies or family hardships
• Significant changes to our service that affect your use case
• Legal or compliance issues preventing service use
• Other extraordinary circumstances at our discretion

7.2 Goodwill Gestures

While not guaranteed, we may offer:

• Service credits for minor inconveniences
• Extended trial periods for evaluation
• Custom payment arrangements for special situations
• Alternative solutions that meet your needs

8. Non-Monetary Remedies

Before processing refunds, we may offer alternative solutions:

• Technical Support: Help resolving issues that led to refund request
• Service Credits: Additional credits to compensate for problems
• Plan Changes: Switching to a more suitable subscription tier
• Feature Access: Early access to new features or improvements

9. Chargebacks and Disputes

• Chargebacks may result in immediate account suspension
• We prefer to resolve disputes through direct communication
• Fraudulent chargebacks may result in permanent account termination
• Legitimate disputes will be handled according to this policy

10. Policy Updates

This Refund Policy may be updated from time to time. Changes will be communicated through:

• Email notifications to active subscribers
• Platform announcements and notifications
• Updates to this page with revised effective dates
• 30-day notice for material changes affecting existing subscriptions

11. Contact Information

For refund requests or questions about this policy: